The complaint eforms in EMPro (formerly called Lagan) complaint cases are changing…
Why are they changing?
All electronic forms in EMPro are being transitioned to a new form called Verint Online Form (VOF). The complaint eforms are included in this transition.
What are the benefits?
- the two current eforms (frontline and closure) will be replaced with one form
- much of the information captured is the same
- you can now search for the complainant’s record in the form
- the details of the complaint can now be better captured
- the form is more dynamic which will reduce keying errors
What happens next?
Darren Miller, Complaint Manager, will host a series of Teams calls on the new form in early December to demonstrate the form’s new look and feel.
If you are an employee that logs/closes complaints in EMPro please email darrenmiller@north-ayrshire.gov.uk by the end of November to confirm attendance at one of the demos.
A selection of demo dates to choose from will be released early December.
A new complaint logging guide will be created to support EMPro users when logging/closing complaints using the new form and will be published on the complaint page in Connects.