IT Services have migrated to a new IT Customer Portal called Hornbill. Going live at the start of August, the migration over to Hornbill allows IT to streamline specific services, keep track of managing faults and deal with requests more efficiently.
The new portal now completely replaces the previous portal with any previous outstanding support tickets migrated over so that colleagues don’t have to log them again.
Access the new portal online here: https://live.hornbill.com/northayrshirecouncil/
You can also find a shortcut called “Nac Hornbill IT Portal” in the app store which you can add to your desktop. View the helpful video below to familiarise yourself with how to log a fault on the new system. The logging in video also includes a helpful overview of the system.
Below are some of the great features that Hornbill can be used for:
- Logging IT Faults
- Raising Service Requests (asking for system access, ordering equipment, new staff members starting etc)
- Communicating directly with the IT Service Desk using Live Chat or via your support tickets raised
- Searching IT knowledge, FAQ’s and How-To Guides for help and guidance
- Keeping up to date with key events or IT related issues
- Interacting with and keeping up to date with all your Tickets logged with IT Services
- Getting advice on larger projects that IT Services can help with like office moves or purchasing new systems
Keep up-do-date with all things IT via their homepage on Connects: https://northayrshirecouncil.sharepoint.com/sites/IT